Signature Glass ("we", "us", "our") is committed to protecting the privacy of our customers and website visitors in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA). This policy explains what information we collect through SignatureGlass.ca, how we use it, and the choices you have.
Information We Collect
We only collect the information you choose to give us. When you request a quote through our website, we may collect your:
- Name
- Phone number
- Email address
- Service area or address, and details about your door or windows
- The glass designs you select and any message you send us
We do not collect or process any payment information through this website.
How We Use Your Information
Your information is used solely to respond to your quote request, arrange your appointment, and provide our decorative glass services. We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Form Submissions
Quote requests submitted through our website are processed by Formspree (formspree.io), a secure third-party form service. Formspree's privacy policy applies to your data while it is in transit. Submitted information is delivered directly to our business email and is not stored on our website.
Analytics
We use Plausible Analytics, a privacy-friendly analytics tool that does not use cookies, does not collect personal data, and is GDPR and PIPEDA compliant. Plausible measures aggregate site usage only, such as page views, and cannot identify individual visitors.
Cookies
SignatureGlass.ca does not use advertising or tracking cookies, and we do not build profiles of visitors. Because our analytics are cookieless, you will not see a cookie consent banner on our site.
Website Hosting
Our website is hosted by a third-party hosting provider. Like most web hosts, the server may automatically record standard technical information such as IP addresses and browser type in its logs for security and reliability. This information is not used to identify you personally.
Data Retention
We retain your contact information only as long as necessary to fulfill your service request, maintain our business records, or as required by law. You may ask us to delete your information at any time.
Security
Our website is served over a secure (HTTPS) connection, and we take reasonable steps to protect the information you share with us. No method of transmission over the internet is completely secure, but we work to safeguard your data against unauthorized access.
Third-Party Links
Our site may link to third-party websites (for example, our Google Business Profile). We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
Your Rights
You have the right to access, correct, or request deletion of your personal information at any time. To exercise these rights, or to ask a question about this policy, contact us at info@signatureglass.ca.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review it periodically.
Contact Us
Signature Glass · Ottawa, Ontario
info@signatureglass.ca · 613-981-5028